We Bulk Bill all Patients, Valid Medicare Card must be presented at each visit. Please advise Reception Staff if you have a Pension Card, Health Care Card and/ or are a Veteran Affairs Client.
How do you contact a Doctor when we
*FOR ALL EMERGENCIES CALL 000 in the first instance.
You could present to:
*Charters Towers Health Services Emergency Department
137 Gill Street, Charters Towers
*Townsville University Hospital Emergency Department,
100 Angus Smith Drive, Douglas
(07) 4433 1111
*MaterOne Private Emergency Department, Fulham Road, Pimlico
(Out of Pocket $199.00) (07) 4747 4000
*GP Help Line 1800 022 222
What do I do if I have a complaint or suggestion?
If you have a problem we would like to hear about it. We take your concerns, suggestions and complaints seriously.
Experience has shown that if you have a problem with one of our doctors it is best to speak with him or her first. If you are still unhappy or have a problem with a member of our team please email:
or mail can be addressed to:
The Practice Manager,
Charters Towers Medical Centre
50 Gill Street,
Charters Towers QLD 4820
We feel that most things can be handled within the practice, however if you would like outside advice you can contact:
Office of the Health Ombudsman
Po Box 13281, George St,
Brisbane QLD 4003 Ph: 133 646